Shipping & Returns
SHIPPING & HANDLING POLICY
VLLBLVCK.com (“VLLBLVCK”) provides free shipping on all purchases, both within the U.S. and internationally. Methods of shipping for domestic and international packages may vary, depending on the country of purchase.
The standard processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-8 business days, and 10-18 business days internationally. Please keep in mind that shipping times may vary, especially during holidays and other peak periods. Holidays include both U.S. and international holidays.
In certain circumstances, shipping and handling can take longer than expected. In order to minimize any delays in shipping, VLLBLVCK uses advanced logistics software and coordinates shipments from warehouses located around the world. VLLBLVCK uses an optimization method based on location and availability of stock to get items to customers as quickly as possible. Every effort is made to ship items as they become available, using the fastest shipping method possible.
Once your order is shipped, the tracking number will be e-mailed to you, and also available in My Account or Check Order Status. Items in your order may be shipped in separate packages, as soon as they become available, in order to expedite delivery, at no additional cost to you, the customer. Please contact our Customer Service Department via Contact Us if you have any questions about the expected delivery date of your package.
VLLBLVCK is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. In addition, VLLBLVCK is not responsible for any extra fees, customs or back end charges.
RETURN & EXCHANGE POLICY
For online orders shipped to a U.S. address, VLLBLVCK gladly accepts returns of merchandise for a full refund if we receive your return within 30 days of the date of purchase. Requests for refund must be accompanied by valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made. We do not accept returns made after 30 days of purchase date. Your refund will include the cost of the item, plus an applicable sales tax.
Please note that due to the intimate nature of swimwear and foundation garments, such items must be unworn with all the tags and hygiene strip intact to be eligible for a refund or exchange. All worn, damaged, used, and final sale items cannot be returned or exchanged.
To return online purchases, U.S. customers can return items by first class mail to the U.S. warehouse address listed on our website. All shipping costs are the responsibility of the customer. VLLBLVCK will process your return and issue a refund as soon as we receive your package. Please use a trackable and insured shipping method.
Please include the following information with your return: Name and billing address, the original purchase prices, and approximate date of purchase. Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive email confirmation once your return has been processed. VLLBLVCK is not responsible for shipping fees or lost returns. In the event of incorrect items shipped or damaged during shipment, please contact our Customer Service Department via Contact Us.
All orders shipped internationally are Final Sale.
VLLBLVCK accept Visa, MasterCard, American Express and Discover credit card, as well as PayPal and Cryptocurrency (Bitcoin, Litecoin, etc).